Under the authority of your immediate supervisor, you are responsible for designing the digital user experience. You design web service offerings that are intended to be simple, fluid, enjoyable, and aligned with the strategic vision of the organization in citizen experience.

In this capacity, you conduct research, analysis, design, and evaluation of web interfaces to facilitate the use of the citizen transactional portal for both existing municipal products and services as well as new digital transactional services.

And more specifically:

• Develop a clear, personalized, and cutting-edge digital user experience strategy following the strategic vision of digital service delivery of the City of Laval;
• Identify, document, and represent user needs for web interfaces, including active participation in web interface specifications;
• Create user journeys, use scenarios, wireframes, and prototypes to develop the digital user experience and obtain feedback quickly and frequently;
• Conduct user testing and act as an ambassador for the voice of citizens to continuously improve the digital experience;
• Design, optimize, and simplify user interfaces by combining the needs of citizens with the needs of the organization, corporate design rules, web accessibility standards, and the capabilities of the technological tools used. Ensure the consistency of the developed web interfaces;
• Work closely with the IT development team to align web interface design work and support the integration of design and web components;
• Provide leadership in tasks related to the development and integration of processing systems for the transactional web platform;
• Plan and coordinate tasks of various internal and external contributors (web writer, translator, graphic designer, programmers-developers, etc.);
• Contribute to testing, evaluate designs, and make recommendations to improve the quality of products and the overall digital experience.
  

• Hold a bachelor's degree in design, industrial design, business administration, marketing, or in a field relevant to the function;
• Have 6 years of relevant experience for the function;
• Strong understanding of user-centered web design approach, “responsive” interfaces, web ergonomics, complex prototyping involving interaction design, advanced customization, and multiple integrations);
• Relevant experience, particularly in designing transactional forms
• web, in user research/usability testing, and in project mode;
• Tangible achievements demonstrating your talents and leadership in projects;
• Proficiency in the prototyping tool Design Figma and the Material kit React (Material);
• ReactJS, HTML5, CSS3, Web Services, Javascript, JSON;
• Proficiency in the Adobe creative suite and/or ReactJS, HTML5/CSS3 languages,
• Web Services, Javascript, JSON, an asset.

• An interview
• A test
• Pre-employment checks

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a pleasant environment.

For this position, we offer the following working conditions:

• Annual vacation (pro-rated for months worked);
• Defined benefit pension plan;
• Work schedule allowing for work-life balance;
• Work location easily accessible with free parking;
• Employee assistance program (EAP).