IT Support Technician (CT)

IT Support Technician (CT) City: Vancouver
Province: British Columbia About the Company

Join a dynamic company operating in the food production sector. Recognized as a leader in its field, this manufacturer of consumer goods offers a stimulating and team-oriented work environment.

Job Summary

Reporting to the IT Services Manager, the IT Support Technician will provide first-level technical support to internal users. Your responsibilities will include troubleshooting computer problems, maintaining computer equipment, and managing incidents.

Responsibilities

• Ensure the proper functioning of technological infrastructures.
• Manage user incidents and requests, while respecting service levels.
• Install, configure and update software and applications.
• Install and maintain computer equipment (computers, printers, etc.).
• Carry out the reorganization of computer equipment.
• Document installation procedures.
• Diagnose, prioritize and resolve IT problems.
• Participate in a 24/7 support rotation.
• Assist the main network administrator.

Qualifications

• College diploma in computer science or equivalent.
• Minimum of one (1) year of experience in user support.
• Knowledge of Windows Server environments, Windows operating systems, virtualization tools and office software.
• Knowledge of computer networks and Cisco equipment.
• Bilingualism (French and English) is an asset.*

Benefits

• Competitive salary and benefits.
• Dynamic and collaborative work environment.
• Professional development opportunities.

If you are a motivated person with a passion for information technology, and you want to join a growing company, we encourage you to apply!

*Our client has offices in various provinces and requires collaboration with French-speaking individuals. Therefore, bilingualism is ideal for this role to ensure effective communication and teamwork across different locations.

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