Implementation specialist

WHY WORK WITH US

• Free coffee at all times!;
• Group insurance after your 3-month probation period;
• Flexible hours with weekends off;
• Four days off during the holiday season;
• Flexibility in taking vacation;
• Opportunities for advancement and career development;
• New modern offices;
• Free parking;
• Trippy corporate events;
• Other advantages that you can only discover by applying for our offer!

As an Implementation Specialist, your main responsibilities will be as follow:

• Help external customers implement technical systems, software and hardware of GESTAL solutions;
• Evaluate use cases and customer needs to develop configurations that support business processes;
• Define and execute delivery and implementation plans;
• Test and troubleshoot final system configuration;
• Provide training and support to end users during and after implementation;
• Manage, diagnose and resolve technical incidents that may arise during the installation, start-up, maintenance and mechanical/electronic repair of GESTAL products and systems;
• Effectively document technical product issues while working collaboratively with QA and R&D to improve JYGA & GESTAL products;
• Help customers use the hardware and software components of GESTAL and JYGA products remotely or on site;
• Document troubleshooting steps and techniques to contribute to the JYGA knowledge management database;
• Actively participate in cross-functional Research and Development teams to contribute to the technological evolution of GESTAL and JYGA products;
• May participate in pre-sales product demonstration or assist in scoping projects or developing proposals.

Skills sought

• DEC in the agricultural field and or equivalence of relevant experience;
• Minimum ~2 years of experience in agriculture;
• Action-oriented, resourceful, collaborative, autonomous and passionate about technology and the pork industry;
• Able to work in an agricultural environment up to 80% of the time;
• Ability to travel up to 50% of the time within North America
• Valid driver's license and passport;

Nice to have

• DEC in IT (Network Management, Infrastructure, Computer Support) or equivalent/relevant experience;
• Other language(s) spoken, because our customers are present in more than 35 countries! (English, Spanish, German, Vietnamese, Chinese)
• Experience working in a fast-paced technical customer service environment, with proven technical troubleshooting skills, documentation methods and techniques.