IT technician, user support

Within the technical team, the IT Technician, user support will have to ensure the daily management of service requests, carry out the monitoring and maintenance of the various computer peripherals.

Why us?

• Competitive salary
• Flexible schedule promoting harmony between professional and personal life.
• Environment based on trust and commitment, conducive to creation and innovation.
• Access to continuing education (e.g.: courses, certifications, etc.).
• Sharing knowledge with an experienced team.
• Positive work atmosphere.
• Well-being program for employees (reimbursement of certain physical activity expenses, e.g. gym membership).

Responsibilities

• Ensure the proper functioning of the various computer peripherals under our responsibility
• Handle service requests by email and telephone
• Install and configure various software and utilities on workstations
• Update the various customer computer directories, create and/or deactivate users
• Advise users on good IT practices
• Offer first-level support in the use of different tools
• Ensure a quick response time for each request
• Manage the escalation of service requests to higher levels
• Participate in internal and external project monitoring

Qualifications

• Hold an AEC, a DEP or a DEC
• Knowledge of Amazon Web Services (AWS) and Microsoft Azure Cloud platforms.
• Knowledge of the Microsoft 365 platform (Exchange Online, SharePoint Online, Intune).
• Knowledge of Microsoft Windows 7, 10 platforms.
• Knowledge of Microsoft Office 2010-2019.
• Have functional knowledge of Microsoft Windows Server (2003-2019).
• Have functional knowledge of Microsoft technologies (Active Directory, DNS, DHCP, RDS, etc.).
• Have functional knowledge of networking (DHCP, DNS, VPN, etc.).
• Bilingualism (oral and written)
• Have functional knowledge with Linux (Asset).
• Have functional knowledge, Python, JavaScript and MySQL (Asset).
• Hold an AWS or Microsoft certification (Asset).

Desired skills

• Resourcefulness and initiative.
• Team spirit.
• Show a willingness to learn new technologies.
• Be autonomous and have the ability to work remotely.
• Always demonstrate professionalism and discretion.
• Be committed to providing outstanding customer service.

Terms

• Status: Full time
• Schedule: Monday to Friday
• Work at home.
• Availability: available to work outside of normal office hours occasionally (evenings, weekends).
• Mobility: available to travel to clients in rare circumstances