Business Analyst / IT Custodianship

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank.

We are an application support L4/L5 and development team which supports multiple business lines such as Capital Markets, Treasury, etc. We manage and support 100+ applications for which we are IT Owners/Custodians. We are looking for a Technical Business Analyst to become a key member of the team, whose role will contribute to strengthening our core capabilities for readiness, compliance, risk, security, development from and IT perspective. The Technical Business Analyst is responsible for coordinating and supporting all activities related to IT custodianship.

  • Works with key stakeholders within enterprise IT teams to provide required inputs from application support and development teams.
  • Support change management activities
  • Develop and standardize documentation for internal key IT support functions
  • Coordinate Disaster Recovery testing activities with relevant technical resources
  • Coordinate application support Server Patching activities with relevant technical resources
  • Coordinate security related activities (Example: Penetration Testing)
  • Liaise with key technology vendors
  • Support Audit requirements by gathering and providing key evidences.
  • Support Application Currency projects
  • Act as active participant in gathering and owning information regarding current infrastructure. (Example: Underlying hardware Currency)
  • Become a Corporate Knowledge expert for applications supported by application team
  • Facilitate the maintenance of all lower environments.
  • University degree or college diploma in a related field
  • Minimum 3-5 years of experience as an analyst.
  • Ability to manage multiple tasks and prioritize accordingly
  • Strong critical and analytical skills
  • Experience working with different banking systems and banking products
  • Experience with ServiceNow or related tools
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers, and subject matter experts and ability to negotiate effectively to manage project deliverables.
  • Knowledge of the different SDLC Methodologies such as Agile, Waterfall etc.
  • Excellent organizational and time management skills.
  • Strong presentation, facilitation, analysis, and problem-solving skills.
  • Self starter, comfort dealing with ambiguity and multiple stakeholders and priorities.
  • Ability to work in a fast paced, demanding and rapidly changing environment.
  • The individual must be detail-oriented with a high degree of accuracy and results-oriented, be diligent and work with a sense of urgency

What Laurentian Bank has to offer you:

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.


Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you. 

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