Technical Advisor eCommerce

Joining our team has its advantages:

• Flexible working hours to promote work/life balance
• Flexible group insurance plan from day one
• Very competitive pension plan
• Generous vacation policy
• Weekly pay
• Employee and family assistance program
• Free parking
• Professional development opportunities
• Several ED&I programs and initiatives
• EV charging stations

SUMMARY:

The Technical Advisor, eCommerce Operation participates in the development of e-commerce and provides the necessary technical support in the administrative and operational activities of his/her department. In addition, the incumbent is also responsible to take an active part in the operational succession of their sector.

SPECIFIC RESPONSIBILITIES:

• System updates and configuration; apply updates to back-end systems as required, configure system parameters to support operations
• Supervise its stores and follow up on its audits.
• Evaluate the managers of the different roles and support training and developments.
• Support teams in the development of new technological tools and new working methods.
• Participate in the development and implementation of new sites across Ontario, new sectors of activity, technological tools and working methods.
• Assist teams in the preparation of presentations (conferences, seminars, etc.).
• Act as Coach and Leader to all employees of the department.
• Assist with building of new training programs for the department; keep training programs current
• Evaluate the performance of its departments during visits and follow up with owners.
• Ensure that all KPIs meet the objectives set (geolocation, satisfaction, quality, picking time etc.).
• Validate compliance with the norms and standards of the division and guide the change in store.
• Stay abreast of new market trends to contribute to the evolution of the banner.
• Rotating weekend support coverage for eCommerce operations

QUALIFICATIONS:

• High school or equivalent
• 1 to 3 years of Store Operational experience (experience in online grocery is an asset)
• Strong understanding of Metro’s online grocery operating systems (METI Hybris, BDMS)
• Strong organizational skills, attention to detail and ability to meet tight deadlines
• Excellent knowledge of MS Office Suite
• Valid Driver’s License and available to travel as required

Some additional advantages:

• Ability to write impactful communications
• Ability to influence peers, synthesize and popularize ideas, especially to a diverse audience
• Able to collaborate effectively with stakeholders at all levels
• Strong analytical skills and report writing skills
• Innovative thinker and solution oriented