Network and Systems Support Technician

Who are we?

With over 15 years of experience and over 17 clinics at the regional level, two operating rooms, over 125 doctors and over 250 employees, Lacroix, private medicine, has quickly become the leader in private medicine in Quebec!

While keeping the flame of his team's passion lit by various development projects, he ensures the sound management of his network of private clinics, thanks to people like you, by maintaining a medical practice of "excellence" oriented towards the client.

OUR MISSION

To be the reference in private health care

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation

Job Description

Under the supervision of the Information Technology Department, the Network and Systems Support Technician is responsible for providing first and second level technical support to users to resolve hardware and software issues, including initial diagnosis, incident tracking and escalation of more complex issues to higher levels if necessary. He must also install, configure and maintain servers, firewalls, as well as network equipment such as routers and switches. At the same time, he ensures the management of the IT equipment by taking charge of the installation, configuration and maintenance of workstations and peripherals such as printers and scanners. The technician is also responsible for updating and maintaining documentation of procedures, configurations and interventions performed. Finally, he works in collaboration with the IT team to resolve critical incidents and participate in projects aimed at optimizing technological infrastructures. The technician plays a key role in the operations of the clinics, the operating room and the laboratory. This position requires positive leadership, a vision focused on excellence and the ability to solve problems proactively and effectively.

Education and experience requirements  

• Education: College diploma (DEC) in computer science, networking, or equivalent.  

• Experience: A minimum of 2 years of experience in a similar role in technical support, network or systems administration.  

• Certifications (asset)  

Skills required 

• Technical: Strong networking skills, including configuration of routers, switches and firewalls. Good understanding of operating systems (Windows, Linux).  

• Technical Support Level 1 and 2: Proven skills in managing routine incidents and resolving first and second level technical issues for internal users, with the ability to escalate unresolved issues.  

• Customer Service: Excellent customer service and technical support skills, with patience and empathy.  

• Analytical and Problem Solving: Ability to quickly diagnose incidents and identify root causes. 

Skills techniques  

• Be able to correctly perform network cabling using Ethernet cables and RJ45 connectors, following appropriate cabling standards.   

• Know how to identify, connect, and terminate wires in RJ45 connectors in a clean and accurate manner.  

• Experience using a network cable tester to check wire continuity, detect shorts, crossed cables, and other wiring faults.  

• Network monitoring tools: Nagios, ConnectWise Automate, Prometheus  

• Configuration management tools: Ansible, Puppet, Chef, ConnectWise Automate, Terraform  

• Systems management tools: SSH, Remote Desktop Connection (RDP)  

• Virtualization tools: VMware, Docker  

• Install database management systems (MySQL, MongoDB)  

• Master scripting languages (cmd, Powershell).  

• Data backup and recovery tools: Veeam Backup, Acronis Backup  

• Collaboration and project management tools: Microsoft Teams, Slack, Jira, Planner  

Non-technical skills  

• Communication: Ability to communicate clearly and effectively, both orally and in writing, with users and colleagues.  

• Time management: Ability to manage multiple tasks simultaneously and prioritize requests to ensure timely and accurate support. efficient.  

• Team player: Ability to collaborate with other members of the IT team and internal departments to resolve issues and support projects.  

• Adaptability: Ability to adapt to new technologies and respond proactively to changing work environment needs.  

Working conditions:   

• Work location: Boucherville, Villeray, West Island, St-Jean-Sur-Richelieu

• Schedule: 40h/week. 

• Contract: full-time (3-month probation) 

• Mobility: must have a vehicle to visit all clinics in south/west Montreal as needed 

• Mode: face-to-face
• Availability required in the evenings and weekends every two weeks to intervene in case of urgent need (with call-out and travel bonuses). 
  

Our benefits

• • Lacroix gift card $500/year with quick access to doctors;
  • Health account $1100 per year;
  • Pension fund (FTQ) with employer contribution
  • Annual training account $$ related to your job;
  • Opportunity for development and growth within the organization;
  • Space dedicated to employees;
  • 3 weeks of vacation;
  • Free parking;
  • Near bus networks;
  • Modern, bright and tasteful workspace day;
  • Festive and also informative corporate event;
  • All-you-can-drink coffee and a room reserved for employees!