Position Title: Technical Advisor eCommerce

Requisition ID: 44548

Career Group (ADSP): Administrative

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario

Position Type: Permanent

Joining our team has its advantages:

Flexible working hours to promote work/life balance
Flexible group insurance plan from day one
Very competitive pension plan
Generous vacation policy
Weekly pay
Employee and family assistance program
Free parking
Professional development opportunities
Several ED&I programs and initiatives
EV charging stations

SUMMARY:

The Technical Advisor, eCommerce Operation participates in the development of e-commerce and provides the necessary technical support in the administrative and operational activities of his/her department. In addition, the incumbent is also responsible to take an active part in the operational succession of their sector.

SPECIFIC RESPONSIBILITIES:

System updates and configuration; apply updates to back-end systems as required, configure system parameters to support operations
Supervise its stores and follow up on its audits.
Evaluate the managers of the different roles and support training and developments.
Support teams in the development of new technological tools and new working methods.
Participate in the development and implementation of new sites across Ontario, new sectors of activity, technological tools and working methods.
Assist teams in the preparation of presentations (conferences, seminars, etc.).
Act as Coach and Leader to all employees of the department.
Assist with building of new training programs for the department; keep training programs current
Evaluate the performance of its departments during visits and follow up with owners.
Ensure that all KPIs meet the objectives set (geolocation, satisfaction, quality, picking time etc.).
Validate compliance with the norms and standards of the division and guide the change in store.
Stay abreast of new market trends to contribute to the evolution of the banner.
Rotating weekend support coverage for eCommerce operations

QUALIFICATIONS:

High school or equivalent
1 to 3 years of Store Operational experience (experience in online grocery is an asset)
Strong understanding of Metro’s online grocery operating systems (METI Hybris, BDMS)
Strong organizational skills, attention to detail and ability to meet tight deadlines
Excellent knowledge of MS Office Suite
Valid Driver’s License and available to travel as required

Some additional advantages:

Ability to write impactful communications
Ability to influence peers, synthesize and popularize ideas, especially to a diverse audience
Able to collaborate effectively with stakeholders at all levels
Strong analytical skills and report writing skills
Innovative thinker and solution oriented

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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Technical Advisor eCommerce