Technician, IT assistance (Conseils, comités et commission Québec)

June 22, 2022

(Work place: Conseils, comités et commission Québec)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-06As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

General Information on the Position

Main responsibilities

  • Provide technical support for projects and operational issues and incidents. Conduct technical research and analysis and serve as resource person for the submission of solutions

  • Roll out and maintain software and manual and automated processes. Train users. Manage inventory

  • Prepare technical notes to enhance the skills and knowledge of users and their teams

  • Help practitioners follow your unit’s processes and use its tools and systems.

Other working conditions

  • Workplace: Position located in Lévis or Montreal, depending on the applicant selected. The work arrangement for the position is hybrid work

  • Number of jobs available : 1

Qualifications

  • College diploma in a related field

  • A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

Conseils, comités et commission Québec

Trade Union

Non Syndiqué

Unposting Date

2022-07-8

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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