(Work place: Montréal)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
NV-10The Client Management and Solutions Department is responsible for carrying out the technological projects of Desjardins Group's CRM program roadmap. This multi-year program involving many business units is aimed at implementing an integrated CRM solution for all frontline employees, consistent with our ambition to be everyone's #1 choice.This position requires excellent interpersonal skills, an open mind, a strong sense of leadership and a strong ability to work within an agile, rapidly growing team. You are passionate about digital technology and the user experience. If the terms Cloud, Agility and SaaS inspire you, challenges thrill you, and you enjoy teamwork, this position is for you! As a solutions architect, CRM, you are an expert in your field and advise various collaborators and our business partners on communication orientations and CRM. Your role consists in designing CRM solution and relation-based system architectures, aligning the various architecture components and supporting the other experts involved as part of innovative, medium-to-large-scale initiatives and projects.You analyze, develop and recommend functional, organic and technological solutions and priorities. Therefore, in-depth knowledge of the technology and the ability to anticipate innovations as well as optimize work processes are key skills. You advise clients and practitioners on integration and coordination matters, so the ability to communicate effectively and demonstrate a thorough understanding of needs is key. Your initiatives require extensive knowledge of your line of work. If you are passionate about digital technology and the user experience, and if the terms Cloud, Agility and CRM are part of your day-to-day reality, then your sense of leadership, advice and coaching will make the difference in our rapidly changing context.
Advise, plan and implement technology solutions pertaining to client acquisition capacities and management of client satisfaction.
Advise and guide clients in analyzing and defining their needs, in determining their aims, and in selecting and assessing the appropriate technological solutions.
Conduct studies as well as complete the positioning, feasibility and detailed design phases and make appropriate IT recommendations.
Develop, produce and apply conceptual and logic models as well as design, implementation and integration strategies.
Ensure cross-sector coordination with the decision-making bodies involved in the projects and provide support and follow-up.
Coordinate the activities required for ensuring the quality, performance, reliability, availability and continuous improvement of technological systems and solutions.
Help define development requirements and ensure that technology design and execution is in line with business objectives. Ensure the performance, accessibility, efficiency and profitability of the solutions rolled out.
Play an active role in the implementation, development/evolution and leveraging of the technological capabilities required to support modern and sophisticated marketing functions and an outstanding unified omnichannel client experience in a cross-functional context. These capabilities specifically include client satisfaction management, client interaction management, and the development of communication and interpersonal capabilities.
In support of members and clients, make comprehensive use of the member/client data ecosystem by growing and enhancing it in accordance with regulatory and legal constraints.
Other working conditions
Number of jobs available: 1
Bachelor's degree in a related field
A minimum of six years of relevant experience
Experience in cloud solutions (an asset)
Please note that other combinations of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Knowledge of the marketing technology (MarTech) field
Knowledge of CRM environments and solutions (Oracle Siebel)
Knowledge of enterprise integration platforms
Intermediate-advanced proficiency in English (an asset)
Knowledge of the banking sector (an asset)
Microsoft Dynamics (an asset)
Desjardins Cross-sector skills
Action oriented, Collaborates, Customer Focus, Innovation
Key competencies for the job
Action oriented, Collaborates, Customer Focus, Innovation, Interpersonal Savvy, Strategic mindset
Complexe Desjardins Montréal
Information technology (FG)