(Work place: Lévis, Montréal)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
NV-10As a senior advisor, you support IT efficiency by designing, configuring, administering, maintaining and upgrading computer networks, management systems and database servers in accordance with the organization’s needs. You provide leadership to practitioners and development teams on business relations, development projects and complex, innovative strategic initiatives, including updates, incident prevention, quality assurance and post-correction maintenance. Your initiatives require extensive knowledge of your specialty area. You make recommendations regarding the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies.
Specifically, you play an active role during minor and major incidents, representing Telecom and Security. You coordinate the management of non‑major incidents with multiple groups and act as the resource person for requesters. You're responsible for organizing the task force as needed, holding scrums on service stability and implementing action plans to ensure system stability.
You produce reports on the stability of systems for which you are responsible, and produce progress reports and action plans in collaboration with partners. You're part of a group dedicated to this function within the organization. You focus on providing 24/7 Level 3 and Level 4 support on a rotating basis for virtual and physical systems such as F5 Telecom, NSX-T, Palo Alto and related technologies.
Collaborate on strategic planning in your unit and develop concrete strategies and methods for implementing orientations.
Coordinate activities for development and business projects for which you are responsible and recommend required actions while ensuring alignment with the services offered by your unit.
Continuously monitor the quality of IT services, and promptly identify situations that could jeopardize IT environment stability, by analyzing and determining the criticality of recurring incidents and making recommendations.
Actively participate in the creation of master plans and development plans for IT services, processes and procedures.
Coordinate teams and stakeholders during major changes.
Represent your unit on various committees serve as an expert in your area of expertise for the management team.
Identify areas for improvement, propose and recommend solutions to develop and optimize service, tools, processes and work methods.
Be responsible for information integrity and for maintaining an end-to-end vision of the services rendered by partners.
Take part in reviewing versions.
Help the vulnerability squad to ensure rapid resolution, as needed.
Other working conditions
Schedule : Be available for 24/7 on-call support
Work place: Montreal or Levis, depending on the candidate's preference
Number of job available : 1
Bachelor’s degree in a related field
A minimum of eight years of relevant experience
Telecommunications experience with F5 (e.g., LTM,GTM, ASM, APM)
Experience with middleware
Please note that other combinaisons of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Thorough knowledge of SSL
Knowledge of the application infrastructure
Knowledge of the Python scripting language
Familiarity with NSX-T and Palo Alto firewall solutions
Independent speaker, intermediate knowledge of English
Desjardins Cross-sector skills
Action oriented, Collaborates, Customer Focus, Innovation
Key competencies for the job
Drive results, Interpersonal Savvy, Persuades, Plans and aligns, Strategic mindset
Complexe Desjardins Montréal
Information technology (FG)