Senior Administration Officer

September 17, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration and processing of financial products, in accordance with B2B Bank Dealer Services' standards, policies, and procedures. The incumbent will be involved with daily and monthly reconciliation of mutual fund positions, including:ºProcessing daily Fundserv transaction reconciliation files, investigating and resolving transaction exceptions with fund companiesºAnalyzing, resolving and reporting month end mutual fund position exceptionsºDocumenting all activities and producing daily and monthly reports according to department and audit standardsºMaintaining and updating reports, and answering internal clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service


Analyzes, documents, and accurately executes routine self-directed mutual fund transactions using various computer systems, within set parameters and timelines. This relates in particular to investigating exceptions with mutual fund and segregated fund transactions/positions on a daily and monthly basis.Processes manual financial and non-financial transactions, while working within the accepted industry and department established time frames and adhering to internal audit standards.Researches and answers inquiries from internal business partners, such as Customer Service, regarding products and processing issues.Participates in department projects and initiatives as a subject matter expert, sharing knowledge of departmental functions, analyzing results, proactively reporting defects and gaps, and providing business solutions in a clear and concise manner.Verifies own work and work of team members in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements. Participates in the maintenance and creation of department policies and procedures, while providing recommendations for improvements to their direct manager.Keeps abreast of legislation, policies, and procedures, which relate to products and services.Participates in special projects and carries out any other similar or general task at the request of their manager that may be required by their function.


Post-secondary degree or diploma in Business or in a related field. 1 to 2 years of work experience within a regulated dealer operations department in an administration or processing role. Knowledge of mutual funds, self-directed products, securities, and lending products, including knowledge of Fundserv processes.Excellent attention to detail and accuracy.Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must.Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back office processing systems.Excellent interpersonal and communications skills, both verbal and written.Excellent customer service skills with the ability to communicate information effectively.Able to work in a high volume environment with extremely demanding time frames.Strong organizational, time-management, and multitasking skills. Highly motivated with a desire to succeed and progress.Ability to work effectively with others as part of a team.Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is preferred.Bilingual (French/English) verbal and written communication skills are assets.Please apply directly online welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender. Qualified candidates will be contacted.No unsolicited Agency referrals please.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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