Senior Administration Officer

September 17, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration and processing of various activities related to clearing, settlement, and payment processing, in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating several tools and reports, and answering internal and external clients' inquiries regarding clearing and settlement processes.

Responsibilities

ºPerforms various clearing and settlement tasks such as EFT and wire payments, cheque issuance, and cheque depositsºResolves queries, payment misdirection and chargesºResponsible for various interbank processes and liaises with other Financial Institutions to address any inquiries or escalationsºMonitors and manages various department mailboxes and responds to requests, escalations, and inquiries in a timely manner.ºPerforms various journal entries and money movement transactionsºParticipates in several regulatory processes such a reporting and remittance of funds to the regulatory bodiesºEnsures that any required daily reporting is completed and delivered in a timely mannerºMaintains good working relationships with internal and external clients.ºContributes to satisfactory results in all internal and external auditsºProvides supports and resolution to internal and external departments by responding to inquiries, requests, and escalations in a timely mannerºEscalates and makes recommendations or resolutions about any inquiries or issues requiring immediate attentionºVerifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.ºCompletes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the direct managerºParticipates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns. ºSubmits recommendations to improve work processes to the direct managerºKeeps abreast of legislation, policies, and procedures, which relate to products and services.ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications

ºPost-secondary degree or diploma in Business or in a related field. º1 to 2 years of work experience related to clearing and settlement or payment processing within a financial institution is required for the role. ºExcellent analytical skills to perform investigative work due to escalated issues. ºSolid knowledge of Payments Canada rules and ACSS system are considered an asset.ºExcellent attention to detail and accuracy.ºMust possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.ºKnowledge of banking, deposits, VISA, Mortgage, Loans, Securities, and other lending or investment products.ºFamiliarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems.ºGood interpersonal and communications skills, both verbal and written.ºAbility to communicate information effectively.ºAble to work in a high volume environment with extremely demanding time frames.ºStrong organizational, time-management and multitasking skills. ºHighly motivated with a desire to succeed and progress.ºAbility to work effectively with others as part of a team.ºBilingual (French/English) verbal and written communication skills are mandatory.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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