Procedure Analyst

October 26, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.The role is to fill under LBC Tech a subsidiary of the Laurentian Bank Financial Group.Reporting to the Manager, Document and Knowledge Management, the incumbent develops and manages process and procedure documentation and maintains Laurentian Bank's central repository of information including the Document Library, content in "Compass" and User Guides


Responsibilities/DutiesºGathers, assesses and analyzes information in order to write and update process and procedure documents.ºParticipates in executing scheduled reviews of information and process documentation to ensure it meets business needs.ºCreates and uses tools to enhance his/her productivity and efficiently follow-up on projects.ºParticipates in various projects and mandates that may have a significant impact on profitability and efficiency.ºProvides support to managers and employees by analyzing and replying to requests for information.ºKeeps abreast of the current legislation, as well of Laurentian Bank policies, programs, procedures and financial products and services.ºCarries out any other similar task or general task as required by their position or at their Manager's request.


ºUniversity degree in a related field and 0 to 2 years of relevant experience in the financial services industry or;ºCollege degree in a related field and 3 to 5 years of relevant experience in the financial services industryºExcellent writing, editing and content organization skillsºExcellent written and verbal communication skillsºExceptional knowledge of MS Windows and MS OfficeºKnowledge of standard documentation tools such as MS SharePoint, Adobe Dreamweaver, MS Visio, and screen capture software.ºDetail-oriented and able to work on multiple priorities with deadlinesºComputer programming knowledge would be an assetºAbility to multitask and meet deadlinesºAbility to work well independently and within a teamºBilingualism (French/English) is an asset

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you..

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