IT Business Analyst - Customer Relationship Center Solutions (Lévis)

June 14, 2022

(Work place: Lévis)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-09La Direction Principale Centre d’Expertise Relations Clients a comme mission de soutenir les employés de première ligne avec un éventail d’outils évolués permettant de répondre à des besoins élargis de traitement des interactions avec nos membres et clients.À titre d’Analyste fonctionnel(le) TI - Solutions Centre relations clients, vous êtes membre d’une des escouades ayant pour mission de développer et maintenir les solutions technologiques derrière l’assistante virtuelle Desjardins pour les Centre de Relations Clients (CRC), une initiative d’envergure où l’aptitude à gérer la complexité est essentielle.Vous agirez à titre de spécialiste de contenu et de qualité dans la livraison et le maintien des solutions. Vous travaillez en étroite collaboration avec les différents partenaires internes et fournisseurs externes afin d’identifier les solutions et répondre aux besoins d’affaires dans les Centres de relations de Desjardins.

General Information on the Position

Main Responsibilities

  • Help clients define their needs. Identify, input, analyze and interpret data and functional requirements to inform decision-making on IT solutions and the best practices developement

  • Analyze risks, write moderately complex reports and test cases and propose solutions. Prepare recommendations and provide advice on how to implement them

  • Prepare and recommend action plans to address issues in accordance with rules and parameters

  • Actively help develop, implement and update management policies, practices and standards

Other working conditions

  • Work location: Montreal or Levis, depending on the candidate's preference. The work arrangement for the position is hybrid work #LI-Hybrid

  • Number of jobs available : 1


  • Bachelor’s degree in a related field

  • A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Business insight, Complexity

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date


Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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