About the Joint Committee for the Maintenance of Public Buildings
The Joint Committee for the Maintenance of Public Buildings (CPEEP), Montreal area, is an organization mandated by the Government of Quebec to enforce the Public Buildings Maintenance Personnel Decree in the large area of Montreal. It has the peculiarity of being run by a board of directors composed of equal numbers of employer and union representatives from the public building maintenance industry.
The CPEEP's primary goal is to ensure that the decree is respected by the entire public building maintenance industry. This goal reconciles both union interests that seek to protect the rights of workers and the interests of employers by ensuring that employees' wages and working conditions are not a factor. competition between companies, which promotes healthy competition.
The IT and Communications Project Manager provides support and expertise to management on the technologies that support all activities offered to employers and staff. In this regard, he manages the development and implementation of a CRM, trains and assists users. It also ensures the proper functioning, updating and development of the CPEEP website and its social networks. It helps to energize and develop communication strategies on the Web. The incumbent negotiates and administers contracts with external vendors of which he is the primary contact.
Identify objectives, priorities and expectations, in consultation with the Executive Director, to develop an annual action plan for her department;
Manage all phases of the CRM implementation cycle using a methodology based on best deployment practices. Deploy training to all users;
Play an advisory role to management on the technologies to be put in place to support the current and future needs of the CPEEP and recommend any improvements that may make the services offered to employers and staff members optimal;
Develop policies, regulations, standards and procedures that should govern the sound administration of its service;
Ensure the establishment, efficient use and evolution of processes, systems, practices, methodologies and technological tools;
Procure tools, equipment and software to facilitate and optimize the work performed by staff;
Ensure that all work performed by external vendors complies with established procedures to ensure proper functioning and service to members of the organization;
Develop and maintain a philosophy of customer service while creating a partnership dynamic;
To continuously train staff on the proper use of equipment and tools;
Identify and mitigate the risks inherent in the exploitation and use of information technology;
Manage projects related to the introduction of new solutions and the improvement of existing ones, in addition to documenting and improving processes inplace;
Manage and update website information using a Content Management Tool (CMS);
Coordinate and participate in activities related to website management: content creation (eg writing, translation, video editing, etc.), development, optimization and organization of the site in collaboration with the various service providers;
Analyze site traffic and make recommendations to ensure greater visibility;
Track and maintain technical aspects of the site, such as content manager, hosting and servers, with an external vendor;
Collaborate on the ideation and realization of special online communication projects;
Perform any other related duties required by management.
Hold a DEC, AEC or DEP in computer science.
Bachelor's degree in computer science (an asset) or any combination of training / experience deemed relevant.
Experience / Knowledge
Minimum of eight (8) years of experience directly related to the responsibilities of the position.
Experience in project management.
Experience in implementing a Customer Relationship Management (CRM) system.
User training experience (an asset).
Knowledge of the management of a technological infrastructure, computer security and the management of equipment, tools, software or other components of a technology park.
Knowledge of Google Analytics and other performance measurement tools on a website.
Master the features offered by systems like ERP, CRM, CMS and BI.
Methodical and rigorous.
Ability to communicate and popularize information.
Demonstrate judgment, analytical and analytical skills.
Ability to work closely with different stakeholders and maintain excellent interpersonal relationships.
Ability to manage change.
Understanding technical issues related to databases or content managers.
Strategic vision of developing a website.
Strong ability to work in a team.
Organizational sense, priority management.
Reliability and sense of responsibility.
Ability to manage multiple priorities.
Communication and Writing Skills.
Sense of influence.
Focused customer service.
Excellent command of French and English both orally and in writing.
The use of the masculine in this document to designate people is for the sole purpose of lightening the text.
Resource person at Raymond Chabot Human Resources Inc. Lyne Barbeau Senior Director, Executive Recruitment 514 393-4701