Information Security Training & Awareness Lead

January 20, 2022

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech a subsidiary of Laurentian Bank Financial Group.The incumbent is a program owner who owns, builds, and grows the Cyber Security Awareness Program and the Information Security Metrics Program. You will collaborate closely with Human Resources Learning & Development (HR L&D), business units and cross-functionally with the Information Security Office to deliver a first-class training program that understand business objectives and improves human behaviour risk as it relates to information security concerns. The incumbent ensures the Cyber Security Awareness and Metrics Programs remain in alignment to the Information Security Office's mandate, policies, and standards.


ºBuild the strategy for cybersecurity awareness and education programs with an aim to direct a team of Cyber Security professionals in the operation of the program.ºIdentify the top human risks to the bank and identify the behaviours we need to change to mitigate those risks.ºOwn and deliver the Cyber Security Awareness Program and Phishing Simulation Exercises that effectively changes risky behaviours via training so that the bank employees act in a secure manner, reducing people risk to the bank.ºCreate a positive, welcoming, and non-punitive experience that engages employees and focuses on changing behaviours both at home and at work, with emphasis on remote work enablement. ºContributing leader to the Information Security Office and assist in the communication of changes to the Security Architecture, Security Governance, and Identity & Access Management frameworks.ºPartner with Security Operations leadership to ensure security incident & events are properly triaged and monitored by actioning assigned request tickets in our Service Management platform where applicable related to your job duties.ºSupport Business Units by ensuring business-to-security alignment.ºRecommend and put into practice security specific solutions to communicate investment value and to shape the decision-making process for Information Security Office continuous improvement activities.ºIdentify opportunities from the perspectives of people, processes, and technology ensuring the highest quality confidentiality, integrity, and availability of information assets.ºFacilitate the drafting, editing, and publishing of monthly bulletins, blog entries, or newsletter articles for distribution internally to employees.ºOwn the Information Security Metrics Program by facilitating the collecting and generating the data required to demonstrate the value of the Information Security Office to the business and help inform Business Unit leadership on the efforts of the Security Program.ºGenerate status updates on the Metrics Program to ISO leadership, including the Chief Information Security Officer and the leaders of Security Operations, Security Governance and Risk, and Identity & Access Management. ºBuild and maintain operational dashboards in Power BI by securely assigning shared ownership of individual metrics to colleagues within the Information Security Office. ºThrough the facilitation of team member workshops, continuously identify and add new metrics every month that help support the Information Security Office. ºProvide weekly, monthly, quarterly, and annual reporting on the effectiveness of the Metrics Program and the overall performance of the Information Security Office tactical and strategic objectives.ºDevelop training curriculum & deliver formal training.


This role requires an individual with an astute intellectual with a strong sense of ownership and independent accountability. Possessing the capacity to manage multiple projects and priorities requires confidence balanced with the self-awareness to engage with, and advocate for required resources to deliver expected results on all strategic initiatives. They will possess a willingness to actively solution and participate in the production of polished products, demonstrating their passionate and relentless attention to detail. Success will be measured by output accuracy & quality. Professional acumen, communication, and decorum is required to translate complex concepts and technical information into practical business-based language for a broad range of audiences.ºPost secondary diploma in the field of Computing Science, Information Systems Security or equivalent experienceºMinimum of 10 years of Information Technology experience with five (5) of those years in an Information Security roleDemonstrated experienceºApplicable experience as an individual contributor in an information security domain including but not limited to Security Operations, Security Governance and Risk, Identity & Access ManagementºExperience with enterprise Windows and/or Linux technology infrastructure, access security, data protection security, and information systems auditingºFamiliarity with the Information Technology Infrastructure Library (ITIL) IT service management frameworkºExperience with the financial services industry is an assetºExceptional presentation, written, verbal, listening, and interpersonal skillsºAbility to use critical judgement to make decisions and solve problems involving various levels of complexity, ambiguity, and riskºGood analytical skills and strong attention to detailºAbility to work in a collaborative team environmentºAbility to work independentlyºAbility to communicate ideas in both technical and user-friendly languageºMinimum 2 years experience in a front line operational and client relations role at a Financial Services InstitutionºFluently bilingual (French/English)ºExcellent research and organizational skillsºA minimum of a Bachelor's Degree in business, finance or a related area is preferred.ºDemonstrated knowledge of adult learning principlesºGood working knowledge of Microsoft Office applications (e.g. Word, Excel, Access etc)

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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