Credit Administration Officer

November 19, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The Credit underwriting officer is responsible for all activities when a deal is submitted for review at Underwriting & relation with Mortgage broker / Advisor. Key responsibilities include: ºContribute to the effective processing of mortgage applications submitted from origination channel partnersºAssembling, analyzing and ensuring receipt of all relevant information and documentation ºPrioritization of each file according to policies with high effectiveness ºProcessing documents in the company's workflow systemºFollowing up with mortgage brokers & advisors for missing documentThe role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with LBC service level standards, policies, and procedures.

Responsibilities

ºPreprocessing incoming documents in the company's system ensuring documents are attached to the correct mortgage file and labelled correctlyºEntering mortgage data into Excel and other internal systems, generating client documents.ºManaging activity pipeline in priority order & with high effectivenessºResponding to inquiries from various internal and external clients and ensuring that the highest level of customer service is deliveredºEnsuring daily work is completed and addressing any outstanding issues with manager.ºSubmitting recommendations to improve work processes to managerºKeeping up to date on the Bank's policies, programs, proceduresºParticipating in special projects and carrying out any other similar or general tasks at the request of their manager or that may be required by their function

Qualifications

ºPost-secondary degree or diploma º2 to 3 years of related work experience related to administration in a credit environment with a bank or trust company ºFamiliarity with mortgage underwriting / mortgage lending practices is requiredºStrong verbal and written communication skills are required in order to manage relationships with internal and external parties including mortgage brokers and third party service providersºDetail-oriented and focused on accuracyºExcellent organizational and time management skillsºAbility to thrive in a fast paced, high volume environmentºAbility to multi-task, to prioritize workflow, and meet deadlinesºExcellent customer service skills with the ability to communicate information effectively.ºMust possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a mustºBilingual (French/English) verbal and written communication skills are an asset.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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