Bilingual Senior Administration Officer

June 21, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration, processing and reconciliation of Banking products, in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.


ºResearch, prepare, process, balance, reconcile, and ensure quality control of all financial and non-financial transactions for clients. Verify own work for accuracy, clarity, and completeness, and ensure compliance with internal and external audit and regulatory requirements.ºResearch complex items for resolution.ºResearch and answer inquiries from internal and external clients, including Customer Service or Financial Advisors regarding products and processing issues. Act as Subject Matter Expert on Investment products.ºEscalate and make recommendations to the appropriate authority about any inquiries or issues that are beyond their scope. Submits recommendations to improve work processes to the supervisor.ºComplete daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the management. ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.


ºPost-secondary Degree or Diploma in a related field, combined with 1 year of related experience preferably within the financial services industry.º1 to 2 years of work experience related to administration or processing preferably with a financial institution.ºBilingual (French/English) written and verbal communication skills are mandatory. ºFlexible, ability to work in different environments according to the volume peaks.ºComputer literacy in Microsoft Office (Word, Excel and Outlook). Knowledge of Mail merge and Pivot table.ºGood oral and written communications skills.ºAttention to detail.ºAbility to proactively provide solutions and recommendations. ºAble to work in a high-volume environment within extremely demanding time frames.ºProven organizational, time-management and multi-tasking skills.ºHighly motivated with a desire to succeed and progress.ºAbility to work effectively with others as part of a team.ºFlexible work schedule, cross training will commence at 8:30AM. Weekly schedules will be distributed with the start times between 7:30AM to 9:00AM each week.ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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