Bilingual Senior Administration Officer

November 17, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration and processing of various financial products, in accordance with Laurentian Bank of Canada's standards, policies, procedures and established SLA's. The incumbent will be expected to support or answer internal/external partners' inquiries, regarding the products administered within the department, while providing a consistent level of superior customer service as well as providing subject matter expertise for department projects and initiatives. The incumbent is also responsible for maintaining and updating reports,


ºReview all documents and applications for completeness, accuracy, and ambiguity.ºAdministers and processes product specific financial and non-financial transactions, according to the bank's standards, policies and procedures.ºResearches, prepares, processes, balances, reconciles, and ensures quality control of all financial and non-financial transactions for clients.ºMaintains client files, ensures efficiency in retrieving documents and archives closed files for easy accessibility.ºResearches and answers inquiries from internal and external clients, such as customer service or financial advisors, regarding products and processing issues and maintains good working relationships with internal and external clients.ºEscalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.ºVerifies own work and the work of fellow team members in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.ºCompletes daily workload within strict timeframes set by the bank and addresses any issues with the supervisor.ºParticipates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns. Submits recommendations to improve work processes to the supervisor.ºKeeps abreast of legislation, policies and procedures, which relate to products and services.ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.


ºPost-secondary degree or diploma in Business or in a related field in progress.º1 to 2 years of work experience related to administration or processing, preferably with a financial institution.ºBilingual (French) verbal and written communication skills are mandatory.ºKnowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.Excellent attention to detail and accuracy.ºProficient typing/keyboarding speed; accuracy essential.ºMust possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.ºFamiliarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.ºGood interpersonal and communications skills, both verbal and written.ºExcellent customer service skills with the ability to communicate information effectively.ºAble to work in a high-volume environment with an extremely demanding time frames.ºStrong organizational, time-management, and multi-tasking skills.ºHighly motivated with a desire to succeed and progress.ºAbility to work effectively with others as part of a team.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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