Bilingual Senior Administration Officer

September 17, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.

Responsibilities

ºProcess all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.ºEnsure that all transactions are processed completed in good order as per set service standards. ºMaintain optimum productivity levels. ºProcess, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures. ºRespond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.ºSubmit recommendations/ suggests work process improvements to the Assistant Manager, Mortgage Funding.ºKeep abreast of all policies, procedural documentation and updates. ºParticipates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their function.ºLook for opportunities to stay engage

Qualifications

ºPost-secondary degree or diploma and 2 to 3 years of related work experience in the administration of bank or trust company products (preferable), ºExcellent customer service skills- strong verbal and written communication skills are required in order to deal internal and external clients. ºSome understanding of audit and compliance requirements, including keeping current with all the Bank's policies, programs, procedures, and market trends.ºDetail-oriented with a key focus on accuracy.ºExcellent organizational and time management skills.ºProven analytical skills with ability to gather, analyze, and interpret data.ºAbility to multi-task, to prioritize workflow, and meet deadlinesºGood knowledge of mortgage practices.ºProficiency with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. ºAbility to learn inquiry functions in back office processing systems. ºAbility to work multiple shifts 7:30 - 8:00 and commitment to OTºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.ºBilingual (French) verbal and written communication skills are mandatory.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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