Bilingual Credit Admin. officer

January 12, 2022

Job Description

The role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with Laurentian Bank's service level standards, policies, and procedures.


ºPreprocessing incoming documents in the company's work flow system ºReviewing and approving documentation as received within established Service Level Standards ("SLAs"). ºAnalyzing new applications and requests on existing accounts by following the credit policy and making the appropriate recommendations or approvals based on credit latitudes.ºEngaging the underwriter / management when supporting documents do not satisfy company policies / conditions. ºCommunicating and conducting administrative follow-ups with internal teams / other third parties via email, fax and telephone as required. ºManaging activity pipeline to ensure superior service is provided and file requirements are understood and met well ahead of schedule closing date. ºResponding to inquiries from various internal and external clients and ensuring that the highest level of customer service is delivered. ºEnsuring daily work is completed and addressing any outstanding issues with manager. ºSubmitting recommendations to improve work processes to manager. ºKeeping up-to-date on the applicable legislation, as well as on the Bank's policies, programs, procedures, and market trends. ºParticipating in special projects and carrying out any other similar or general tasks at the request of their manager or that may be required by their function.


ºPost-secondary degree or diploma º2 to 3 years of related work experience related to administration in an underwriting or credit environment with a bank or trust company ºFamiliarity with lending practices is required. ºStrong verbal and written communication skills are required in order to manage relationships with internal and external parties ºDetail-oriented and focused on accuracy. ºExcellent organizational and time management skills. Ability to thrive in a fast paced, high volume environment ºProven analytical skills with ability to gather, analyze, and interpret data. ºAbility to multi-task, to prioritize workflow, and meet deadlines. ºExcellent customer service skills with the ability to communicate information effectively. ºMust possess intermediate to advanced skills in MS Excel. ºComputer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must; familiarity with using complex databases and front end origination and back office banking systems required. ºBilingual (French/English) verbal and written communication skills are mandatory.

Additional Information

Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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