Analyst, IT assistance

June 21, 2022

(Work place: Montréal)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-08As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes and contribute to skills development in your field. Your projects and initiatives require extensive knowledge of your line of work.You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields.You provide discipline-specific support to your unit, clients and partners.

General Information on the Position

Main Responsibilities

  • Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices. Make recommendations

  • Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations

  • Help prepare and propose action plans to address issues in accordance with rules and parameters

  • Develop and write tools, methods and processes.

Other working conditions

  • Workplace : The work arrangement for the position is hybrid work

  • Number of jobs available : 1

Qualifications

  • Bachelor’s degree in a related field

  • A minimum of 2 years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Business insight, Complexity

Work Location

1253, avenue McGill College Montréal

Trade Union

Non Syndiqué

Unposting Date

2022-07-7

Job Family

Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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