Analyst - IT assistance

May 14, 2022

(Work place: Québec)

Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-08As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes and contribute to skills development in your field. Your projects and initiatives require extensive knowledge of your line of work.You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields.You provide discipline-specific support to your unit, clients and partners.

General Information on the Position

Other working conditions

  • Temporary work: scheduled to end on June 13, 2023

  • Number of jobs available : 1

Qualifications

  • Bachelor's degree in a related field

  • A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Business insight, Complexity

Work Location

1150, rue de Claire-Fontaine Québec

Trade Union

DSF-QC-FISA

Unposting Date

2022-05-30

Job Family

Information technology (FG)

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