Advisor - IT assistance

December 03, 2019

(Work place: Lévis)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-09As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.You advise clients and partners as part of intervention and development initiatives. You propose solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work.You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy is therefore essential.You serve as subject matter expert for your unit, clients and partners.

Scheduled service interruption : We will be performing maintenance on the Desjardins online recruitment tool from 12:01 a.m. on December 7 to 7:00 a.m. on December 9. During this time, you won’t be able to apply for this position. We apologize for the inconvenience.

Other working condition

  • Number of job available : 1

Qualifications

  • Bachelor’s degree in a related field
  • A minimum of four years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Business insight, Complexity, Interpersonal Savvy

Work Location

1984, 5e rue, Lévis

Trade Union

Non Syndiqué

Unposting Date

2019-12-24

Job Family

Information technology (FG)

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