Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The Administration Officer is responsible for sorting of all incoming and outgoing correspondence and distributing documents in accordance with the bank's standards, policies, and procedures. The incumbent is responsible for ensuring documents are in good order, prior to distribution. In addition, the incumbent is responsible for receiving, distributing, and logging all incoming and outgoing mail and bank deposits for all of the bank, as well as archiving of documents to be sent for long term storage.
ºReceive original documents that have been actioned internally and re-file into records boxes to maintain audit trail.ºMaintain strict custody of negotiable cheques.ºPrepare cheque logs and cheques for delivery to the bank.ºMail delivery / Pick-up and courier handling.ºPerform quality controls to ensure that financial risk is mitigated.ºFile documentation according to business rules.ºPrepare document retention logs, output file preparation and mailing.ºMaintain strong custody control over original documentation. When required, retrieve original hard copy documentation as required to meet the needs of the business. Maintain document custody control log.ºReceive original documents that have been actioned internally and re-file into records boxes to maintain audit trail.ºUndertakes special assignments as required.ºAble to work under tight time lines and handle stressful situations and prioritize accordingly.ºEnsures the highest level of customer service is delivered in accordance with the bank's standards.ºMaintains on going knowledge of all aspects of departmental and the bank's policies and procedures, new products, and the relevant documents for each type of product.ºParticipates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.ºSubmit recommendations to improve work processes to the supervisor.
ºPost-secondary Degree or Diploma in a related field, combined with 1 year of related experience preferably within the financial services industry.º1 to 2 years of work experience related to administration or processing preferably with a financial institution.ºBilingual (French/English) written and verbal communication skills are mandatory. ºFlexible, ability to work in different environments according to the volume peaks.ºComputer literacy in Microsoft Office (Word, Excel and Outlook). Knowledge of Mail merge and Pivot table.ºGood oral and written communications skills.ºAttention to detail.ºAbility to proactively provide solutions and recommendations. ºAble to work in a high-volume environment within extremely demanding time frames.ºProven organizational, time-management and multi-tasking skills.ºHighly motivated with a desire to succeed and progress.ºAbility to work effectively with others as part of a team.ºFlexible work schedule, cross training will commence at 8:30AM. Weekly schedules will be distributed with the start times between 7:30AM to 9:00AM each week.ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.