Administration Officer

June 18, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 yearsLaurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration and processing of financial products in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.


ºScreening all applications for completeness, accuracy, and ambiguity.ºAdministers and processes product specific financial and non-financial transactions, according to Laurentian Bank's standards, policies and procedures.ºResearches, prepares, processes, balances, reconciles, and ensures quality control of all financial and non-financial transactions for clients.ºMonitors the incoming document queue to ensure processing in accordance to Laurentian Bank's service standards.ºMaintains client files, ensures efficiency in retrieving documents and archives closed files for easy accessibility.ºResearches and answers inquiries from internal and external clients, such as Customer Service or financial advisors, regarding products and processing issues.ºMaintains good working relationships with internal and external clients.ºEscalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.ºVerifies own work and the work of fellow Administration Officers in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.ºCompletes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the supervisor.ºParticipates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.ºSubmits recommendations to improve work processes.ºKeep abreast of legislation, policies and procedures, which relate to products and services.ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.


ºPost-secondary degree or diploma in Business or in a related field.º1 to 2 years of work experience related to administration or processing, preferably with a financial institution.ºKnowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.ºExcellent attention to detail and accuracy.ºMust possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must. Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.ºGood interpersonal and communications skills, both verbal and written.ºExcellent customer service skills with the ability to communicate information effectively.ºAble to work in a high volume environment with an extremely demanding time frames.ºStrong organizational, time-management, and multi-tasking skills.ºHighly motivated with a desire to succeed and progress.ºAbility to work effectively with others as part of a team.ºBilingualism (French/English) verbal and written communication skills are asset.

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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