Administration Co-ordinator

June 18, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 yearsLaurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.Reporting to the Assistant Manager, the Administration Coordinator is responsible for a variety of functions within the team. The Administration Coordinator will also act in a Team Leader capacity; oversee various processes and staff for the accountable areas with a high degree of accuracy and with a superb level of customer service and professionalism. Fully accountable for employee engagement and collectively take pride in the overall business/operation success to meet /exceed service levels.

Responsibilities

ºWork closely with the management team, assist with the management of queues, distribution of work, processes, and resources with a key focus on prioritizing volumes and achieving SLA'sºConduct training and coaching with team members. ºWork closely with Assistant Manager in order to ensure reconciliation completed ºWork on diverse and multiple administrative activities while taking into consideration and following regulation legislation, policies and procedures.ºProduces and updates documents, reports, inquiries, and formulates recommendations.ºAbility to solve problems. make decisions accurately in a fast-paced environment.ºSupport with escalations and making outbound calls when necessaryºDuring crunch time, the ability to work in the queues to support with high volumes.ºEstablish and maintain effective communication with both internal and external clients.ºComplete tasks as assigned by your management teamºPerform and complete monthly and year-end reports and tasksºPerform other non workflow duties as assigned

Qualifications

ºMinimum 3 years of experience in financial field, preferably with GIC productsºGood understanding of SIT / SIBL or T24 / CPS demonstratedºDemonstrated problem solving and investigative skillsºMust be available to work flexible hours and / or weekend when needed.ºUniversity Degree in a related field and 2 years of related experience, ideally within the financial services industry; or College Diploma and 3 to 5 years of experience, ideally within the financial services industry. ºUnderstanding of operational risk.ºDemonstrated organizational and time management skills.ºProficient in using Microsoft Office applications.ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.ºDemonstrated ability in core and role specific competencies including teamwork, adaptability, customer service.ºBilingualism (French / English) is an asset

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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